Skype is the best instant messaging application provided by Microsoft and can install via www.office.com/setup. If the customer is unable to make calls on Skype, then must read this blog to fix the issue.
Method To Fix If Skype Calls Won’t Go Through:
1. Delete Shared.xml File:
First, you should close the Skype application in your device. After this, you need to press Windows + R keys together in order to open the Run dialog. Then, in the Run box you should type: %appdata%skype and then hit on Enter or then tap on OK button. Here, you have to search, and remove the shared.xml file from the window which will appear on your device. Here, your file might be named shared if in case, file extensions feature is not turned on in your computer system. When you delete the shared.xml file, then you should try to run the Skype application again in your device.
2. Verify Skype is Up to Date:
You need to open Skype application. After this, you should visit to Help and then Check for Updates. Now, you should check for available updates in Skype and then you should download them in the background. For detailed information, the user can visit to office.com/myaccount.
3. Use System Restore:
For this, you should press Windows Key + S altogether and then input system restore in the specific field. After this, you should select Create a restore point from the menu. Now, you will see the System Properties window on your screen. Here, you have to tap on System Restore Option. If the System Restore window opens up on your screen, then you should hit on Next option. At this point, you should check for the Show more restore points option. Now, you need to select the specific restore point and then tap on Next option. At last, you need to follow the procedure which is given on the screen just to finish the restore process. When your computer is restored, then you will find that your Skype calls will start working again.
4. Reinstall Skype:
You should press Window + I key at the same time to open the Settings app. If the Settings app opens up on your screen, then you should go to Apps section. Here, you will find the list of all installed applications will display on your computer screen. Then, you need to choose Skype from the list and tap on Uninstall option. At this point, you should follow the on screen directions on the screen.
The user can also uninstall Skype by pressing Windows Key + S altogether and then input Control panel in the field. After this, you need to choose Control Panel from the list of search results. If the Control Panel opens up on your screen, then you should choose Programs and Features from the menu. Here, you will view the list of installed applications on your screen. You just have to double tap on Skype application to uninstall it. Lastly, follow the procedure to uninstall Skype.
5. Change your Internet Options:
For this, press Windows Key + S simultaneously and then input internet options. After this, choose Internet Options from the menu. Now, you need to visit to Advanced tab. You should ensure that the options such as Use SSL 3.0, Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2 are checked. Then, you need to tap on Apply and OK button to save changes. At last, just verify that your Skype calls can connect without any issues.
The above method will help you to fix the issue Skype Calls Won’t Go Through. If the customer wants any kind of detail, then tap on www.office.com/setup.