If Outlook Not Receiving Emails But Can Send! How To Fix it?

Outlook is the best email service provider, but some users face issue while sending and receiving emails. So, in this blog you will read the solution to fix Outlook Not Receiving Emails but can Send. For support, the user can contact Microsoft support team via www.office.com/setup.

Method To Fix Outlook Not Receiving Emails But Can Send: Office.com/setup

1. Check Internet Connection:

You should open the ‘Service Status’ on your system and then expand its options.  After this, you should select the tab of ‘Current Status’. Now, you should scroll down and then click on ‘Outlook’. Here in the windows under the ‘Outlook’, if in case you view ‘Green Tick’ icon with ‘Running normally’, then it is not the problem.

 But if you find internet connection issue, then you should go to the ‘lower-right’ side of your screen and then hit on the ‘Globe’ icon. After this, you should click on the ‘Network and Internet Settings’ option just to open the folder. Now from the options which are there in the left-side, you should click on the ‘Status’ and then in the window you will ‘Not connected’ tab. Here under the same tab, you should click on the grey box which reads ‘Troubleshoot’. At this point, ‘Windows Network Diagnostics’ will begin scanning your system and detect the issue. At last, the issue will be detected and then you should click on the ‘Use troubleshooter and access Internet connection’.

2. Check and Remove the Junk Mail Filter:

You should open Outlook Web App on your computer system and then log in to your account. Now in Outlook 365 account page, you should go to the ‘Junk email’ icon and then click on it. From drop-down options, just click on the ‘Junk Email Options’ menu. Here, the new window pop ups and it will show you the Incoming Messages Filtering levels. If in case, you have enabled ‘High to low’ option, then just disable it. At this point, you should choose the ‘Low’ for testing, if in case you are still getting all the emails in ‘Junk emails’. At last, click on the ‘Apply’ option and then tap on ‘Ok’ button to complete the process.

3. Configure Correct Username and Password:

You should open Outlook and then go to the ‘File’ option which is on the ‘upper-left’ side of your home page. After this from drop down options, you should click on the ‘Account Setting’. Here you should expand the options and then click on the ‘Account Settings’ again just to open the folder. Now ‘A dialogue box’ will pop up on your computer screen, which reads ‘Your Email Address’. At this point, you should double-click on your ‘Email Address’ to check the details are authentic. Here, you should re-enter Username,  Email Address and Password. When you re-enter the correct Outlook login details, then click on ‘Ok’ button.

4. Reset the Inbox Filter:

You should open Outlook and then go to the ‘Home’ page. After this, you should visit to the ‘Inbox’ and then click on the blue color ‘Filter’ link which is present in the right side of the tab. From the drop-down menu, you should click on ‘Filter’ and then check ‘All’ option. Now, you should scroll down and then go to the ‘Sort By’ option and just expand its options. Here from the options, you should click on the ‘Date’.

The above are some of the solution of the issue if “Outlook Not Receiving Emails but can Send”. If the user need support, then they can contact Microsoft Customer care via www.office.com/setup.

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