If the customer uses Proxy, then it will protect their privacy and connection but sometimes proxy wont turn off. Then, in this situation the user must read this blog to troubleshoot this issue. For more details about issue, just click on www.office.com/setup.
Method to Resolve If Proxy Won’t Turn Off in Window 10:
1. Run Full System Scan:
First, you need to press the Win key on your keyboard and then type security. After this, you should select Windows Security from the Start Menu. Then, you have to navigate to Virus & threat protection. Now, you need to tap on the Scan options button. At this point, you should select the Full scan option. Here, you should tap on the Scan now button and wait for the scan to finish.
2. Edit your Registry:
You need to press Windows Key + R and then write regedit and after this, press Enter or OK button. At this point, you should go to:
After this, you need to double-click on the ProxySettingsPerUser DWORD and then set its value to 1.
3. Verify your Proxy Is Disabled Properly:
You need to open the Settings app by pressing the Win Key + I together. After this, go to the Network & Internet section. At this point, you need to go to the Proxy category. Lastly, you need to disable all options in the Proxy section. For more info, just click on office.com/setup.
4. Verify if Apps or Services Run on Port 8080:
You need to launch Command Prompt as administrator. Then, just type the command:
netstat -abno | findstr LISTENING | findstr :8080
Now, check apps run on Port 8080.
Normally, ISUSPM.exe uses port 8080. If you want to fix your proxy issues, then you should disable it. For this, you should launch Task Manager (Ctrl + Shift + Esc). Then, you need to locate the ISUSPM.exe process. At this point, you should right-click on it and then choose End task from the menu. Now, you should visit to this path on your PC:
C:\Program Files (x86)\Common Files\InstallShield\Update
At last, you should locate ISUSPM.exe and then rename it to ISUSPM-old.exe. Now, you need to restart your PC and then check issue is solved.
5. Create New User Account:
You need to open the Settings app. Then, you should go to the Accounts section. After this, you need to choose Family & other people. Now, it requires to tap on Add someone else to this PC. At this point, you need to choose I don’t have this person’s sign-in information. Here, you should tap on the Add a user without a Microsoft account button. Next, you have to write username and a password for the new account. Then, you need to tap on Next option. Lastly, just check the issue still persist or not.
The above method helps to fix the issue Proxy Won’t turn off in Window 10. If the customer requires more details, then visit Microsoft site via www.office.com/setup.
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