In case, the user is facing issue that Wi-Fi is not working on Laptop but it works on Phone. Then this issue can be fixed by restarting your router, run the Window Troubleshooter and also update your Drivers. For more assistance about windows, visit to www.office.com/setup.
Method To Fix If Wi-Fi Not Working on Laptop but Working on Phone:
1. Restart your Equipment and Laptop:
If the customer wants to fix this issue, then you should restart your router, modem, and laptop. If you restart your equipment, this will clear up the entire possible stall. Hence, you should try to use the LAN, a wired connection. It is advised you should restart your modem and router. Here, you should Power them off and then just wait for some time and then again turn them on. In case, you disable Wi-Fi by mistake, then you should re-enable it.
2. Reinstall Network Drivers:
You should right-click on the Start button and then open Device Manager. After this, you should go to Network adapters. Now, you should right-click on the Wi-Fi device and then tap on the Uninstall device option. At last, you should Restart your PC.
You can update the driver manually. For this, you should right-click on the Start option and then open Device Manager from the Power User menu. After this, you should Expand Network adapters. Now, you have to right-click on the Wi-Fi Network adapter and then hit on Update driver. To update driver automatically, you should use DriverFix tool.
3. Run Windows Troubleshooter:
You should right-tap on the Wi-Fi icon which is located at the bottom and then hit on Troubleshoot problems. Here, you should follow the instruction till the troubleshooter solves the issue.At last, you should close the troubleshooter. For help, hit on Www.office.com/setup.
4. Renew IP and Flush the DNS:
First in the Windows Search bar, you need to type cmd, and then right-click on Command prompt and just run it as an administrator. Now in the command line, you should type the commands and hit Enter key after each:
At this point, you should wait for some time and then you need to type the command and just tap on Enter key:
At last, you should close Command Prompt and then again try to connect to Wi-Fi.
5. Use 2.4 GHz Instead of 5 GHz Band on Dual-band Routers:
You should press Windows + S together, and then type Control in the box. After this, you should open Control Panel. Now from the Category view, you should open Network and Internet. After this, you should open Network and Sharing Center. Then, you have to choose Change adapter settings from the left side of the computer. At this point, you should right-click on your Wireless adapter and then open Properties. Here, you have to tap on Configure button. Next, you should choose the Advanced tab. Now in the left pane, you should scroll to WZC IBSS Number Channel. Then from the right drop-down menu, you should choose channels 1, 6, or 11. At last, you should confirm changes.
If the user need more details, then visit to the site of Microsoft through www.office.com/myaccount.