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June 27, 2022September 19, 2022

How to fix If “Your account is not enabled for Microsoft Forms”?

Generally, Microsoft Forms is enabled for everyone in an organization. But, sometimes a specific person is not able to access the Forms. In this situation, admin should check the license of that person and just enable the feature to his account. For MS Account information, go to www.office.com/myaccount.

Method To Fix If Your account is not enabled for Microsoft Forms:

1. Enable Microsoft Forms account for Particular People in your Organization:

1. First, you should visit to Microsoft 365 for the business portal and then sign in to your work or school account as an admin.

2. The user can also sign in to your Microsoft 365 admin account.

3. Then, on Microsoft 365 admin center page, you should expand Users which is on the left side of the screen.

4. After this, you should choose Active Users from the menu.

5. Here, you should visit to the right side and then look for the user. At this point, you should choose the box which is next to the name of the user for whom you wish to enable Microsoft Forms.

6. Now, you should go to the ribbon and then tap on Manage product licenses.

7. Next, you should tap on the Licenses and Apps tab which is in the user account form and then hit on the Apps section.

8. The user should check the box which is next to it, in order to enable Microsoft Forms for particular user.

9. In case, it is enabled, then just uncheck the box and check it again.

2. Enable Microsoft Forms for Everyone:

1. The user should go to Microsoft Azure in your browser and then sign in.

2. After this, you should expand the portal menu which is located on the left side of the pane and then hit on Azure Active Directory.

3. Then again in the left side, you should tap on Enterprise applications.

4. Now, in the right side, you should visit to the Application Type and then hit on it. Here, you will view a drop-down list.

5. Next from the drop-down, you should choose CollabDBService.

6. Here in the search result list, you should select CollabDBService.

7. At this point, from the Application Type drop-down list, you should choose Microsoft Applications.

8. Under the Application Type drop-down list, you should type Microsoft Forms in the search field.

9. Then in the search results list, you should choose Microsoft Forms.

10. For both CollabDBService and Microsoft Applications, you should follow the procedure.

11. The user should visit to the left side and just under Manage, you should tap on Properties.

12. Just on the right side, you should visit to the option – Enabled for users to sign-in? Here, you should move the toggle switch to No.

13. At last, you should press Save button.

3. Deselect and select Microsoft Forms:

1. For this, you should visit to Microsoft Forms and then deselect the box which is next to it. And then press Save changes.

2. After this, you should select it again and then tap on Save changes.

3. At last, wait for some time so that the changes to take place.

For more detailed information about Microsoft Account, visit to the site via www.office.com/myaccount.

March 7, 2022September 19, 2022

How to Resolve Photo App Issues in Window 10?

If the user is facing Photo App issues, then problem is with the app version or data package. To fix this issue, you should perform Microsoft Photos update and check for Window update. In this blog, you will read the method to resolve Photo App issues in Window 10. For info, navigate to www.office.com/setup.

Method To Resolve Photo App Issues in Window 10:

1. Update Windows:

To update Windows, first you should go to the Settings app and then visit to Updates & security. After this, check for updates option. If the updates are available, then it will get installed in your computer.

2. Update Photos App:

To update Photos app, you should visit to the Windows Store and then open the Store Page of Windows 10 Photos and just check for updates. If new updates are available, then it will automatically get installed in your computer.

3. Restore Libraries to Default:

For this, you should open File Explorer and then tap on View tab. After this, tap on Navigation pane and then select Show Libraries. Here in the left side, right-tap on Libraries and then tap on Restore default libraries.

4. Use Professional Photo App:

To fix the issue, you should use professional photo editing tools in order to improve your photos by using strong editing features. You can use Adobe Lightroom tool as it has highly intuitive interface which helps you to view, edit, share and organize photos. With this, you can manage number of photos and can group your photos into albums.

5. Delete Outdated Registry Keys:

To delete outdated registry keys, you should visit to search and then type regedit. After this, open Registry Editor and then go to the below path:

HKEY_CURRENT_USERSoftwareClassesLocal SettingsSoftwareMicrosoftWindowsCurrentVersionAppModelRepositoryFamiliesMicrosoft.VP9VideoExtensions_8wekyb3d8bbwe

After the update, if you find outdated keys then remove the outdated entries and just leave the recent three entries. Here, you should right tap on the old entry and then select Properties. At this point, you should visit to Security and then go to Permission tab. From the Select User or Group window, select Advanced option. Then, choose Find Now and enter your username and tap on OK button. After this, choose the old entry and then delete it. At the end, just Reboot your system.

6. Run App Troubleshooter:

First of all, open the Settings app. After this, you should visit to Update & Security and then select Troubleshoot. Now, you should choose the Windows Store apps option and then select Run the troubleshooter. At last, follow the guidelines to end the process and Reboot your computer.

7. Restore Apps Package:

To restore, the user should right-tap on the Start Menu button and then open Command Prompt (Admin). Now, you should enter the below line and then tap on Enter key:

PowerShell.

Here, you have to enter the command and tap on Enter key:

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”}

At last, just Restart your system.

Through this way, the user can resolve Photo App Issues in Window 10. For more info, go to www.office.com/myaccount. #Office.com/myaccount

February 25, 2022September 19, 2022

If SFC/Scannow Stops on Window 10! How to Fix it?

SFC/Scannow is the command which runs in Command Prompt as Administrator. To fix this issue, you should update your drivers and replace corrupted files. For more help, go to office.com/myaccount. In this blog, you will read the method to fix SFC/Scannow stops on Window 10.

Method To Fix SFC/Scannow Stops on Window 10:

1. Update your Drivers:

First, you should download the drivers and then extract them to a specific directory. After this, you should open Device Manager by pressing Windows Key + X altogether. Now, you should find the device which you wish to update and then right-click on it and then choose Update driver from the menu. Here, you should choose Browse my computer for driver software. At this point, you should tap on Browse button and then find your drivers. After finding your drivers, then check Include subfolders checkbox and then tap on Next option.

2. Replace Corrupted Files:

In some cases, improper shutdown or power loss can lead to files become corrupt and results in this issue. To fix this issue, you should find the corrupted file and just replace it with working file. So, if you are using 64-bit version of Windows 10, then you should get this file from another 64-bit of Windows 10 computer.

3. Perform System Restore:

For this, you should tap on Windows Key + S altogether and then input restore. After this, choose Create a restore point. Now, you should tap on System Restore button. Here, you will see System Restore window will open on your screen and then tap on Next option. At this point, you should choose the Restore point which you want to return and then tap on Next option. At last, you should follow the method to finish the procedure.

4. Run DISM Scan:

The user should tap on Windows Key + X altogether to open Power User Menu and then choose Command Prompt as Admin. If Command Prompt opens up on your screen, then enter dism /online /cleanup-image /restorehealth and then tap on Enter key. At last, wait for the method to finish.

5. Check for Hardware Issues:

In some cases, hardware issues can cause sfc /scannow to stop. Because, faulty RAM can cause these issues, so you should test your RAM with MemTest86+. You should remove and replace your RAM modules.

6. Reset your PC:

For this, you should hit on Start button and then press the Shift key and then tap on Restart button. If your computer restarts, then you should select Troubleshoot option and tap on Reset this PC. Here, you should select between Remove Everything and Keep my files option. These options will remove all the installed third-party applications in your device. If it is necessary, you should insert Windows 10 installation media. At this point, you should select Only the drive where Windows is installed and then tap on Just remove my files option. Next, you should tap on Reset button. At last, you should follow the steps on screen to end the reset process.

Through this way, the customer can fix the issue of SFC/Scannow stops on Window 10. If the user need details for fixing the issue, then tap on www.office.com/setup. #Office.com/myaccount

February 24, 2022September 19, 2022

How You Can Fix Windows Cannot Find Error?

Sometimes, user gets the message of Windows Cannot Find Error when you open File Explorer or application. The user can fix this issue, by reregistering the apps. For help, go to office.com/myaccount. In this blog, you will read the method to fix Windows Cannot Find Error.

Method To Fix Windows Cannot Find Error:

1. Choose File Explorer’s This PC option:

First, you should press the File Explorer icon which is on the Windows taskbar. After this, choose the View tab. Now, you should tap on the Options button and then choose Change folder and search options from the menu. It will open the window and then choose This PC from the Open File Explorer from the drop-down menu. Lastly, you should tap on Apply and OK option on the Folder Options window.

2. Fix the Issue by using Third-party App:

The user can fix this issue by using third party app i.e. Restoro tool. This tool can fix the Windows 10 issues which occur after updates, BSoD errors, file corruption problems or missing DLLs. This tool will fix the issue without consuming your time.

3. Reregister Windows 10 apps:

1. Get the App package by using PowerShell:

For this, first you should right-tap on the taskbar and then choose Task Manager. After this, you should tap on File and then choose Run new task in order to open the window. Now, you should enter PowerShell in the Open text box and then choose the Create this task with administrative privileges checkbox. At this point, you should tap on OK button to open the window. Here, you should enter the command in PowerShell and then tap on Enter key.

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”}

At last, you should reboot the Windows 10 OS.

2. Reset Apps:

First of all, you should hit on Start button and then tap on Settings icon. After this, you should tap on Apps in order to open the app list. Now, you should choose an app to reset. Here, you should tap on Advanced options in order to open the app’s Reset option. At last, you should tap on Reset button and then again tap on Reset, in order to reregister the selected app.

4. Open Microsoft Store App Troubleshooter:

The customer should tap on Win key + I key together to open Settings. After this, you should tap on Update & Security and then choose Troubleshoot option to open a list of troubleshooters. Here, you should choose Windows Store App troubleshooter and then tap on Run the troubleshooter button. At last, hit on Next button just to run the troubleshooter.

5. Rename EXE Files:

First, you should go to the folder location of the program which is showing the error in File Explorer. If you find the desktop shortcut, then right-tap on the icon and then choose Open file location. After this, choose the program’s EXE in File Explorer and then tap on F2 key. At last, enter another title for the file and then tap on Return key.

With this method, you can fix the issue of Widow Cannot Find error. For more details, visit to office.com/myaccount.

February 22, 2022September 19, 2022

How You Can Fix File Explorer Issues in Window 10?

With File Explorer, you can browse easily and manage files & folders in your computer. But if File management app, do not work properly then read the below method to fix the issues. For more info, visit to office.com/myaccount.

Method To Fix File Explorer Issues in Window 10:

1. Run netsh and winsock reset:

First, you should run Command Prompt as administrator just by pressing Win key + X key together and then select Command Prompt (Admin) from the menu. Or, you can write cmd in the Search bar and then right tap on Command Prompt and select Run as administrator. Now, you should write netsh in Command Prompt and then tap on Enter key. After this, you should type winsock reset into Command Prompt and then tap on Enter key to run it. When the process is completed, then just restart the computer system for changes to take effect.

2. Uninstall KB3081449 and KB3081448 updates:

To uninstall, you should visit to Settings and then go to Update & Security section. After this, visit to View installed update history and then tap on Uninstall Updates. Here, you should find update KB3081449 and then uninstall it. If it does not solve our problem, then you should find update KB3081448 and then uninstall it.

3. Hide Hidden Files and Folders:

For this, you should press Windows Key + S together and then enter file explorer options. Now, you should choose File Explorer Options from the list of results. If File Explorer Options window opens up on your screen, then visit to the View tab and choose Don’t show hidden files, folders or drives. At last, tap on Apply and OK button to save changes.

4. Enable Launch folder windows:

The user should open File Explorer Options. After this, you should go to the View tab and then check the option of Launch folder windows in a separate process. Finally, tap on Apply and OK option to save changes.

5. Disable Quick Access and File Preview features:

To disable, you should open File Explorer Options. Now in the General tab, you should set Open File Explorer to This PC. Here, you should uncheck the option of Show recently used files in Quick access and Show frequently used folders in Quick access options. The user can also tap on Clear button to clear the history. At this point, you should go to the View tab and then uncheck the option of Show preview handlers in preview pane. Next, hit on Apply and OK button to save changes. At last, you should check that preview pane is disabled. The user can disable it, if they open File Explorer just by pressing Alt + P key together in your keyboard.

6. Perform Clean Boot:

The customer should tap on Windows Key + R key at the same time to open the Run dialog box. Now, you should enter msconfig and then hit on Enter or OK button. Here, you should go to Services tab and check the option of Hide all Microsoft services and then tap on Disable all button. At this point, visit to the Startup tab and then tap on Open Task Manager. You will view the list of startup applications on the screen. The users should right-tap on the first entry in the list and then select Disable option from the menu. When you disable all startup applications, then you should go back to System Configuration window. Here, you should hit on Apply and OK button to save changes. At last, you need to choose the option to restart it now.

With this above method, you can fix File Explorer Issues in Window 10. If the customer need details, hit on office.com/myaccount.

February 19, 2022September 19, 2022

What is the Procedure To Resolve Audio Renderer Error on Window 10?

If the user play song into their browser and they get Audio Renderer issue on Window 10. This error occurs due to the bad audio driver. To fix this issue, the user should run the troubleshooter. For more help, visit to office.com/myaccount. In this article, you will read the method to fix Audio Renderer Error on Window 10.

Method To Fix Audio Renderer Error on Window 10:

1. Fix Audio Driver with Dedicated Software:

This error occurs due to faulty or outdated driver. So to fix this issue, you should update your drivers by using a DriverFix tool. This software scans your PC for drivers and find out the outdated, broken or missing drivers. The tool will find the latest compatible driver for your hardware component. You should create a backup of all your drivers’ files in a compressed zip file.

2. Disconnect and Reconnect your Audio Device:

To fix this issue, you should disconnect and reconnect your device. In case, you are using wired headphones, jack, or USB, then you should unplug them and just plug them back in to fix the problem. At last, just you have to restart your PC device. If two or more audio playback devices connected to your Windows 10 PC results in this issue, then you should disconnect the second device and connect only the main one.

3. Run Audio Troubleshooter:

To run the troubleshooter, you should hit on Start icon and then choose Settings option from the left side. After this, go to Update & Security. Then in the left side, you should select Troubleshoot option. At this point, you should tap on Playing Audio and then just Run the troubleshooter. At last, wait for the procedure to end and just restart your Computer.

4. Remove Radeon Software from PC:

To remove this software, you should tap on the Start button and then choose Settings app. After this, you should choose the Apps option. Here, you need to scroll down and then choose Radeon software. At last, tap on the Uninstall button.

5. Reset/Rollback/Update your Audio Device:

For this, in the Windows search box, you should write Device Manager and then tap on Enter key. Now in Device Manager, you should expand Audio inputs and outputs. Then, you should right-tap on your audio device.

For resetting/restarting the driver, you should tap on Disable device. Here, you should wait for few seconds and then again right-tap on it and then choose Enable device.

To rollback your driver, you should tap on Properties. Then, visit to the Driver tab. Here, you will view a Roll Back Driver button and then tap on it. At last, follow the steps on the screen.

For updating the driver, you should tap on Update driver. Then in the new window, you should tap on Search automatically for updated driver software. At last, just wait for the procedure to end.

The above method will help you to fix Audio Renderer Error on Window 10. For help, go to the site of Microsoft via www.office.com/setup or office.com/myaccount.

February 17, 2022September 19, 2022

What is the Method To Fix System Service Exception BSOD Error in Window 10?

Sometimes, the users encounter System Service Exception error in Window 10. This issue occurs due to corrupted drivers and incompatible software. In this blog, you will read the method to fix the issue of System Service Exception BSOD error in Window 10. For info, go to office.com/myaccount.

Method To Fix System Service Exception BSOD Error in Window 10:

1. Check your Peripherals and Hardware:

For this, you need to tap on Windows Key + X keyboard shortcut and then from the list, select Device Manager. Now in Device Manager, you should locate your webcam and then right-tap on it. At last, you should choose Disable option from the list. Because sometimes, hardware like webcam results in this error.

2. Update your Drivers:

To update, you should visit to Search and then write devicemngr. Now, you should open Device Manager and then expand Display Adapters. Here, you need to right-tap on your graphics card and then visit to Update driver. At this point, your computer system will find the new drivers for your GPU and just wait for the process to end. Finally, you need to Restart your computer system.

3. Remove Third-party Security Tools:

For this, first you should uninstall your antivirus by using the Settings app. After this, you need to download the tool. At last, you should run the tool to remove your antivirus from the computer. Because, sometimes uninstalling your antivirus fix the issue, as in some cases it interferes in the working of your device.

4. Uninstall Gaming Software and Services:

Sometimes, the System Service Exception error displays on your screen when you play games and results in GPU or CPU issues. And there are some problematic apps like XSplit software, MSI Live update and also Asus GameFirst service, so you should disable them as it sometimes results in overheating issue.

5. Use Command Prompt:

The customer should visit to Search and then write cmd in the box. After this, you need to open Command Prompt as administrator. Now, you should enter the line and then tap on Enter button in your keyboard: sfc/scannow

Just wait for the procedure to finish and restart your system.

If you want to check the hard drive, then you should visit to Command Prompt. And then enter the line and tap on Enter key in your keyboard: chkdsk /f C:

At last, wait for the process to end and then restart your system.

6. Run the Troubleshooter:

To run the troubleshooter, visit to the Settings app. Now, go to Update & Security and then tap on Troubleshoot option. At this point, you should find Blue Screen and then hit on Run the troubleshooter. Lastly, follow instructions on screen and just Restart your system.

7. Run Windows Memory Diagnostic Tool:

To run the tool, you should navigate to Search and then write memory diagnostic in the box. After this, open the Memory Diagnostic Tool. Now, the window pops up on your screen, and then select Restart now option and just check for issues. At last, restart your PC.

Through this process, you can resolve the issue of System Service Exception BSOD error in Window 10. For help, visit to office.com/setup or www.office.com/myaccount.

February 8, 2022September 19, 2022

If USB Microphone Not Working in Window 10 & 11! How to Fix it?

Sometimes, your USB Microphone not working in Window 10 &11 because of the incompatible drivers. Hence, to fix the issue you should uninstall your USB controller driver. In this article, you will read the method to fix USB Microphone Not Working in Window 10 & 11. For help, navigate to office.com/setup or office.com/myaccount.

Method To Fix If USB Microphone Not Working in Window 10 & 11:

1. Uninstall USB Controller Drivers:

First, you need to unplug your USB microphone from Windows 10 device. After this, you should plug the USB microphone again into the device. Then, you have to press Windows key + R together to open Run. Now, type devmgmt.msc in the Run window and tap on Enter key. Here in the left side in the Device Manager window, you should double tap on Universal serial bus controllers. At this point, you should find the name of the USB microphone which you are using. Then, you have to right-tap on USB microphone from the device manager and then tap on Uninstall device. When the uninstall process complete, you should unplug your USB microphone. Next, you need to reboot your Windows 10 device. After you go back to the start screen of the Windows, you should plug your microphone back in. You will view the drivers will automatically install. At last, check your USB microphone is working properly.

2. Open Hardware and Sound Troubleshooter:

You should first open your Windows search bar and then write Troubleshooting. After this, you should left hit on the Troubleshooting icon when the search completes. Now in the Troubleshooting window, you should left-tap on Hardware and Sound. At this point, you should left-tap on the Sound feature to start the troubleshooter and then follow the instructions. When the troubleshooting process completes, you should reboot your Windows 10 device and at last, check your USB microphone.

3. Update your Microphone Drivers:

First, you should look at the drivers which you have installed for your USB microphone. If you find they are not compatible with Windows 10, then you should look in the manufacturer’s website for correct drivers. The user can also update their drivers automatically through third-party app like DriverFix tool. It will save your time for searching and downloading the latest driver versions.

4. Update App Accessing your Microphone:

To update app, you should look at the application on which you are running your USB microphone. After this, you need to check if the app’s is of the latest version and totally compatible with Windows 10. In case, you find that the version is not compatible, then you should go to Microsoft Store and just download an update for the application which you are using.

5. Other Solutions:

The customer should update the audio drivers from Device Manager. Secondly, you should install the latest Windows 10 updates because the latest updates fix the dedicated microphone issues. Thirdly, you should remove all USB devices and just restart your computer as it will fix the issue.

With this procedure, you can fix the issue of USB Microphone not working in Window 10 & 11. For more help, go to www.office.com/setup.

December 24, 2021September 19, 2022

If Equalizer APO and Realtek Sound Drivers Problem! How to Fix it?

Normally, Equalizer APO provides freedom to change and improves your computer sounds. To fix this issue, you should fix Realtek sound drivers and read the below blog. For more details, you should visit to www.office.com/setup.

Method To Fix If Equalizer APO and Realtek Sound Drivers Problem:

Update Drivers:

To fix this issue, you should use tool to automatically update and replace your outdated and buggy sound drivers. It also scans your computer system to find driver issues and after this, it downloads and installs the right versions. It will provide up-to-date versions which improve the performance of your device. The user can also use DriverFix tool in order to scan the drivers’ issues and just updates them in minutes.

2. Install SFX/EFX:

For installing, you should press Windows key and then look for the Configurator. After this, you need to choose the Equalizer APO Configurator. Then in Playback devices tab, you should mark all the devices which you’ll use with the equalizer. Here, you need to mark the checkboxes which are next to Pre-mix and Post-mix. At this point, you should select Troubleshooting options checkbox. Then from the dropdown menu, you should choose Install as SFX/EFX. At last, you need to Save your settings and then just exit the Configurator.

3. Disable Hardware Acceleration for Audio Devices:

You need to open Control Panel and then choose Hardware and Sound. After this, you should tap on Sounds. Here, you should tap on the Playback tab. Then, you should right-tap on the audio device and then choose Properties. At this point, you should visit to the Advanced tab. Now, you should uncheck the box of All hardware acceleration of audio with this device. Lastly, Save your settings and then tap on OK button.

4. Turn on all Enhancements:

First of all, you should open the Control Panel and then choose Hardware and Sound. Now, you should tap on Sounds option. Then, you have to switch to the Playback tab. After this, you should right-tap on the sound device and then choose Properties. At this point, visit to the Enhancements tab. Lastly, you should unmark the checkbox Disable all enhancements and then tap on OK button.

5. Use Windows Registry:

For this, open the Registry Editor with admin rights. Now, open the Start menu and then open the Configurator. After this, tap on the Playback devices tab and then select the device which you want to use with equalizer. Then, tap on Copy Device command to clipboard button. At this point, you should open Notepad and then tap on CTRL + V altogether to paste the command. For security, you should back up your registry. Here, you should tap on Windows key and then look for regedit. Next, right-tap on Registry Editor and then choose Run as administrator.

For Identifying the correct value. First, in the Windows Registry, you should go to the below folder:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\MMDevices\Audio\Render

Then, you should tap on the arrow which is next to the last key in order to expand it. At this point, you should find a key name with the string.

To Modify Permissions for it:

The customer should first right-tap on the key and then chooses Permissions option. After this, tap on Advanced option. Now, you should tap on the Change link. Here, you should input Everyone in the field and then tap on Find name and then tap on OK button. Next in Advanced Security Settings, you should mark the checkbox of Replace owner on subcontainers and objects. At this point, you should tap on Add button and then hit on Select a principal link. Then, you should input Everyone and then complete the name and then tap on OK button. From the Basic permissions area, you should choose Full control. Here, you should apply the changes and then close the dialog box. After this, you should Return to the Registry Editor and then right-tap on the key. Next, you should delete the key and then reboot the machine. At last, you should re-install APO with the Configurator.

For more information, the customer should hit on www.office.com/setup.

November 26, 2021September 19, 2022

How To Fix The Device is Unreachable: Error 0x80070141?

Sometimes, users encounter The Device is Unreachable: Error 0x80070141. This problem arises when you try to transfer the files from Smartphone to PC. To fix this issue, the user should read the method to fix The Device is Unreachable: Error 0x80070141. For assistance, tap on www.office.com/setup.

Method to Fix The Device is Unreachable: Error 0x80070141:

1. Check your Phone Settings:

If the user encounters this error message when they try to connect the iPhone with Windows 10 PC. In order to fix this issue, you should check your phone settings. For this, you should go to Settings and then click on Photos & Camera section. Now, you should also enable Photo Sharing feature in your phone. It is advised in Photos and Camera section, you should turn on both My Photo Stream and iCloud Photo Sharing features. After this, you can easily transfer the files from your iPhone.

2. Connect your Phone to USB 2.0 Port:

If the user is receiving the error message when they try to transfer the files from phone. But sometimes older phones are not compatible with USB 3.0, so in this situation you should transfer your files by using USB 2.0 port. Remember, USB 2.0 is slower but the user can transfer the files without any errors.

3. Copy Files to your PC:

Users face this error when they try to copy files from their phone to NAS drive. You should copy the files to your PC and then just move it to NAS. This process will take more time as you have to move your files twice.

4. Rename Files or Directories:

The users face this error when they access the files by using Calibre app. The issue is the long file path and the user can fix it by changing the file path or just rename the file which you are accessing. Because Windows has limitation in file path length and when you exceed this limit you will errors. To fix this issue, you should rename the files or move it to different directory and access it again.

5. Use Different USB Cable:

If the user faces the error, then you should use different USB cable. Because, might be your cable is damaged which results in this error. To fix this issue, you should use a different cable.

6. Reinstall your Device:

First, you should check that your phone is connected to the PC. After this, you should press Windows Key + X simultaneously and then from the menu, you should select Device Manager. If Device Manager opens up on your screen, then tap on Scan for hardware changes icon. You can uninstall your iPhone from Device Manager and then scan for hardware changes. At last, the user should restart the PC and just reconnect their phone. You should set this PC as trusted device, when you connect your phone.

The above method will help you to fix the issue, The Device is unreachable: Error 0x80070141. For assistance, the user should navigate MS Office site via www.office.com/myaccount.