There are sometime, when user faces Remote Session was disconnected on PC. And to fix this issue, the user must these troubleshooting steps in this blog. If the customer need help, then click on www.office.com/setup.
Method To Fix If Remote Session Was Disconnected:
1. Delete MSLicensing Key:
Sometimes, this error is caused by a single key. So, to fix this error first you have to find and then delete this key. For this, you should press Windows Key + R key together and then enter regedit and just hit on Enter key or tap on OK in order to start Registry Editor. If Registry Editor opens in your screen, then go to this location and expand it:
Here, you should locate the MSLicensing key and then right-click on it and then select Delete from the menu. After this, you should tap on Yes option to confirm. When you remove the registry key, then check the problem is solved or not.
2. Use Another Remote Desktop Application:
The user can use AnyDesk software, which is amazing software and it helps to improve your overall productivity and this also ensure you to access the files and documents on multiple devices in different locations. With this software, you can use file sharing and it is also an user-friendly interface. For more info, click here: office.com/setup.
3. Setup Licensing Mode and Licensing Server:
You have to press Windows Key + R at the same time and then enter gpedit.msc and click on OK or Enter key. Now, in the left side you should go to:
Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
Then in the right side, you should select Use the specified Remote Desktop license servers or Set the Remote Desktop licensing mode. You have to setup both of these policies and then save changes. Lastly, restart your PC and just check if the problem is solved or not.
4. Run Remote Desktop as Administrator:
In this, first you have to Locate Remote Desktop Client shortcut. Then, just right click on the shortcut and just select Run as administrator from the menu.
Remember, you can set Remote Desktop to run with administrative privileges. For this, you have to locate Remote Desktop Client, and then right-click on it and after this, select Properties from the menu. Now, you should go to the Compatibility tab and then check Run this program as an administrator option. After this, tap on Apply and OK button to save changes. Now, you will always start with administrative privileges.
If in case, you’re an advanced user, then you can start Remote Desktop as an administrator by using a single command. For this, you have to press Windows Key + R in order to open the Run dialog. Now the Run dialog opens up on your screen, and then enter mstsc /admin and tap on Enter or OK button to run it.
5. Modify your Registry:
You should Start Registry Editor. Before making any changes, you should backup your registry. For this, you should go to File and then click on Export option. Then in Export range select All, and then enter the file name and tap on Save button. Now in the left pane, you should go to
Now, you should Expand the RCM key and then locate the GracePeriod key. Then, delete or rename the GracePeriod key. And also remember, you have to take the ownership of this key before you modify it. After this, check the problem is resolved.
The above method will help you to solve the issue if Remote Session was disconnected. In case, the user need more information then visit Microsoft via www.office.com/setup.