If you find your mouse and keyboards aren’t working then you should try to uninstall this update. This shows there is a problem with currently installed apps or programs. In this situation, you should update your drivers. In this blog, you will read the solution of the issue if Keyboard and mouse are not working after Window 10 update. If you need help, then visit www.office.com/setup.
Method to Fix If Keyboard And Mouse Not Working After Window 10 Update:
1. Remove Previous Updates:
First, you need to open Control Panel and then visit to Programs. After this, you should click on Programs and Features. Now, you have to navigate to View installed features. At this point, you should find the update which is causing the issue. If in case, the problem occurs recently then it is because of the latest installed update. At last, you should tap on Uninstall button to remove it.
2. Disable USB 3.0 Support from BIOS:
When you are booting, you have to press Del or F8 key in order to enter BIOS. After this, you should go to Advanced settings. Now, you have to locate USB configuration and then disable USB 3 support. At last, you need to Save and exit option.
3. Use Different USB Port:
If you find the keyboard and mouse are not working, then you should try to plug them into different USB ports. Because sometimes, the port is faulty and the hardware is functional. You can also connect your peripherals to other devices. For more help, hit on office.com/setup.
4. Update your Keyboard/ Mouse Drivers:
If in case, your keyboard or mouse starts working, then you should go to Settings and then click on Device Manager. After this, you should find the USB controllers with exclamation marks, and then right-click to disable and again enable it so that everything should start working properly.
But if this process doesn’t change anything, then you should uninstall the drivers in order to force-update them. If you want to safely update your drivers, then you should download and install DriverFix. For this, you should launch the software. Then, wait for the detection of all your faulty drivers. This tool will show you all the drivers which has issues, and then you need to select the ones which you want to fix it. Here, you have to wait for the app to download and install the newest drivers. Lastly, just Restart your PC.
5. Run Hardware and Devices Troubleshooter:
Here, you can also run the Hardware and Devices troubleshooter in order to fix the issue. With this tool, PC will automatically scan your keyboard and mouse for issues and then repair it immediately.
If you want to run the troubleshooter, you should go to Settings and then click on Update & Security and then hit on Troubleshoot. At last, you need to locate the Hardware and Devices troubleshooter and then launch it.
6. Clean Boot your Computer:
First, you have to navigate to Start and then type msconfig and press on Enter key. After this, you should go to System Configuration and then click on Services. Now, you should select hide all Microsoft services. Then, you need to tap on Disable all option. At this point, you need to visit to the Startup tab and then open Task Manager. Here, you have to select each startup item and then tap on Disable option. Lastly, just Restart your computer system.
For more detail, the user can navigate to the official site of MS Office via www.office.com/myaccount.