Method To Fix If Wireless Mouse is Not Working:
1. Verify Compatibility with Windows 10 and Hardware:
To fix this issue, you should make sure that your mouse is fully compatible with Windows 10. In case, your mouse is five years old, then it is possible that isn’t compatible with Windows 10. In this situation, you should replace your mouse. But if the mouse is new, then make sure the wireless receiver is properly attached to a port which is working and has power. To check the port is it working, you should attach it to different PC. If you are still facing the issue, then you should check the battery of the mouse.
2. Reinstall Driver:
For this, you should click on Windows + X key at the same time and then select Device Manager. After this, you should locate and expand Mice and other type of pointing devices. Now, you should right-click on your wireless mouse and then tap on Uninstall. Then in the confirmatory box, you should tap on Uninstall. In another box, you need to click on Restart option. When the system reboots, then reinstall the mouse driver. For more assistance, just visit to office.com/myaccount.
3. Check Mouse Driver Compatibility:
You should launch Device Driver. After this, you should locate and expand Mice and then other type of pointing devices. Now, you should right click on your wireless mouse and then tap on the Update driver option. Next in the window, you should select the option Search automatically for updated driver software. At this point, system will search both your computer and the internet in order to select the updated software. At last, Restart your system.
4. Perform Clean Boot:
You need to type msconfig in the search box and then select System Configuration. After this, you should choose the Services tab and then uncheck the checkbox Hide all Microsoft services. Here, you should tap on Disable all button. At this point, you should select the Startup tab from the top and then tap on Open Task Manager. Now in Task Manager, you should select each item just by tapping on it and then change the status to Disable. After this, you should close Task Manager. Then in the main System Configuration dialog box, you should click on OK button. Lastly, Restart your PC.
5. Find Problematic Software:
For this, you need to launch the System Configuration. Then, you have to select the Services tab and then tap on Hide all Microsoft services check box. At this point, you should select only one half from the services list. Now, you need to tap on OK button to close the System Configuration dialog box. Lastly, tap on restart option.
Through this way, the user can solve the issue if Wireless Mouse is not working. If the user need help, then tap on www.office.com/setup.